Healthcare
Healthcare Enterprise Technology Transformation and Adoption
Senior change management and communications leadership inside an enterprise technology deployment across multiple locations and business units.
- 158
- Change Champions established
- 97
- Users given specialized support
- 5
- Instructor-led early adopter sessions
The situation
A large integrated healthcare organization needed to deploy a new enterprise collaboration platform across multiple locations, business units, administrative functions and user groups.
The challenge
Success depended on more than technical implementation. The organization required leadership alignment, structured communications, role-based training, stakeholder engagement, user readiness and sustained adoption. The deployment also faced resource constraints and pandemic-related operational pressures.
The ISI approach
ISI Consulting Group provided senior change management and communications leadership within the enterprise transformation program.
Implementation
The work established stakeholder engagement approaches, executive communications, Change Champion and Early Adopter networks, user readiness activities, rollout communications, training support, adoption planning and post go-live reinforcement.
Agile delivery practices supported rapid feedback, work prioritization, accountability and continuous adjustment throughout the deployment. The rollout included 158 non-administrative Change Champions, five instructor-led early adopter sessions, specialized support for 97 users and additional administrator training.
Results
- Supported successful enterprise-wide deployment of a new collaboration platform
- Established structured change management, communications, training and adoption frameworks
- Implemented Change Champion and Early Adopter programs
- Coordinated executive updates, training, webinars, communications and user readiness activities
- Supported hundreds of early adopters, administrators and specialized user groups
- Used Agile planning, reviews and feedback processes to improve delivery responsiveness
- Supported successful go-live execution despite resource and operational constraints
- Obtained approval of adoption deliverables
- Improved organizational readiness and long-term technology adoption
Key services applied
- Technology Transformation
- Performance-Based Implementation
- Change Management
- Executive Communications
- Stakeholder Engagement
- User Adoption
- Training and Enablement
- Agile Delivery
- PMO Support
- Organizational Readiness
- Benefits Adoption
Rapid Assessment
Two to three days to find where the value is
A focused review of a site, a function or a single operational problem. Leadership receives a fact-based view of the performance gap, the likely value, the immediate priorities and the right next step.