Transit Agency Operations and Asset Performance Transformation

The situation

A public transit agency sought to improve maintenance effectiveness, warehouse and storeroom performance, inventory management, workforce productivity and coordination among Operations, Maintenance, Procurement and Materials Management.

The challenge

The agency needed to improve service support and material availability while controlling cost, reducing inefficient processes and strengthening accountability across operating locations.

The ISI approach

ISI Consulting Group partnered with agency leadership and cross-functional stakeholders to assess maintenance, materials management, inventory controls, warehouse operations, planning and scheduling, and supporting management processes.

Implementation

Leadership interviews, frontline observations, process mapping, value stream mapping, data analysis, Lean warehousing techniques, workflow analysis and stakeholder workshops identified performance gaps and improvement opportunities.

ISI then developed recommendations and implementation priorities to strengthen work execution, increase inventory visibility, improve warehouse and storeroom performance, clarify organizational accountabilities and establish sustainable performance management routines.

Results

• Identified performance gaps across maintenance, inventory, materials management and warehouse operations
• Developed prioritized recommendations and an actionable improvement roadmap
• Identified opportunities to reduce inventory while protecting service and material availability
• Improved warehouse and storeroom operating practices
• Strengthened maintenance planning and scheduling disciplines
• Improved coordination among Operations, Maintenance, Procurement and Materials Management
• Defined performance measures for inventory, warehouse, maintenance and service support activities
• Clarified ownership, governance and accountability for improvement initiatives
• Established a structured approach to implementation, sustainment and performance auditing

Key services applied

• Enterprise Transformation
• Performance-Based Implementation
• Government Consulting
• Public Transportation
• Maintenance Improvement
• Inventory Optimization
• Lean Warehousing
• Supply Chain Improvement
• Value Stream Mapping
• Workshop Facilitation
• Performance Management
• Organizational Effectiveness
• Sustainment Audits